b2999 Privacy Policy — How We Handle Your Data
Your privacy matters to us. This policy explains exactly what data b2999 collects, why we collect it, and how we keep it safe on every interaction with our platform.
This Privacy Policy ("Policy") explains how b2999 ("we", "us", "the Company") collects, uses, stores, and protects personal information about you when you access or use the b2999 online casino and sports betting platform at b2999.ws. This Policy applies to all users of the b2999 platform, whether you have a registered account or are browsing as a guest. By using the b2999 platform, you consent to the collection and use of your personal data as described in this Policy.
b2999 takes data protection seriously. We collect only the information necessary to operate our platform safely and to comply with our internal player protection obligations. We do not sell personal data. We do not share personal data with third parties except as described in this Policy. If you have any questions about how your data is handled, please contact us at [email protected].
Our Core Privacy Principles
The following six principles summarise how b2999 approaches data privacy. They reflect our commitment to handling player information with care, transparency, and purpose.
1. Information We Collect
b2999 collects personal information in the following categories. We are transparent about what we collect and why, and we only retain information for as long as it is needed for the purposes described in this Policy.
Registration and Account Information
When you create a b2999 account, we collect the personal information you provide during registration and account management. This includes:
- Your full name as provided at registration.
- Your Bangladeshi mobile phone number, used as your primary account identifier and for account security.
- Date of birth, collected for the purpose of age verification to comply with our 21+ age restriction policy.
- KYC identity documents (such as NID or passport), where provided for account verification purposes.
Financial and Transaction Information
To process deposits and withdrawals and to comply with our financial monitoring obligations, b2999 collects and retains the following transaction-related data:
- Payment method identifiers (for example, the mobile wallet number associated with a bKash, Nagad, or Rocket account used for transactions on b2999).
- Transaction history including deposit amounts, withdrawal requests, dates, and times, expressed in BDT (৳).
- Bonus and promotional activity records, including wagering history used to verify rollover completion.
Technical and Usage Data
When you access b2999 through any web browser or mobile device, we automatically collect certain technical data to ensure platform security, detect fraud, and improve the user experience. This includes your IP address, device type and operating system, browser type and version, pages visited and actions taken on the platform, session duration, and referring URL. This data is collected via standard server logging and, where applicable, cookies. It is not used to build advertising profiles.
2. How We Use Your Information
b2999 uses the personal information it collects solely for the following specific purposes. We do not use your data for any purpose that is incompatible with those listed below without first obtaining your consent.
- Account creation, verification, and ongoing management, including processing your deposits, withdrawals, and game activity.
- KYC identity verification and age verification to comply with our minimum age policy of 21 years.
- Fraud detection and prevention, including monitoring for unusual account activity, suspicious transaction patterns, and use of multiple accounts.
- Customer support, including responding to account queries, processing complaints, and resolving disputes through b2999's internal support channels.
- Responsible gaming monitoring, including identifying patterns of play that may indicate problematic gambling behaviour, and facilitating self-exclusion or deposit limit requests.
- Platform improvement and analytics, using aggregated and anonymised technical data to understand how the platform is used and to identify opportunities to enhance performance and usability.
3. Sharing Your Information
b2999 does not sell your personal data. We share personal information only in the specific, limited circumstances described below. In every case, we require any party that receives your data to handle it with the same level of care that b2999 applies internally.
Game and Technology Providers
b2999 uses third-party game providers (including Pragmatic Play, Evolution Gaming, Ezugi, and Spribe) to deliver its casino game content. These providers may receive session and gameplay data necessary to operate their games on our platform. They do not receive your full personal profile, payment details, or identity documents.
Payment Processing Partners
To process your deposits and withdrawals, b2999 works with mobile financial service providers including bKash, Nagad, Rocket, and Upay, and with banking partners including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. These parties receive only the transaction data necessary to process your specific payment — they do not receive your full account profile or gaming history.
Legal and Regulatory Disclosures
b2999 may disclose your personal information where required to do so by law, court order, or to protect the legitimate rights and safety of b2999, its employees, or its players. In such cases, only the minimum data necessary to satisfy the legal requirement will be disclosed. b2999 will not disclose personal data voluntarily to law enforcement without a valid legal basis.
4. Cookies and Tracking Technologies
b2999 uses cookies and similar technologies to ensure the platform functions correctly, to maintain your login session, and to collect aggregated usage data for platform improvement. We use the following categories of cookies:
- Essential cookies: required for the platform to function, including maintaining your logged-in session and remembering your language preference. These cannot be disabled without affecting platform functionality.
- Analytics cookies: used to collect anonymised data about how players use the platform, helping b2999 identify performance issues and improve the overall experience. No personally identifiable information is attached to analytics data.
- Security cookies: used to detect and prevent fraudulent activity, including session hijacking and cross-site request forgery attempts.
b2999 does not use third-party advertising cookies or tracking pixels that would allow external parties to build a profile of your browsing behaviour across other websites. Your browsing activity outside of b2999.ws is not tracked by b2999.
5. Data Security
b2999 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. All data transmitted between your device and the b2999 platform is protected by SSL (Secure Socket Layer) encryption. Access to personal data within b2999 is restricted to authorised personnel on a strict need-to-know basis.
Despite the security measures b2999 has in place, no transmission of data over the internet or mobile network can be guaranteed to be 100% secure. Players are responsible for keeping their own account credentials — including their login password — confidential and for logging out of the platform on shared or public devices. If you suspect unauthorised access to your account, please contact b2999 support immediately at [email protected].
6. Data Retention
b2999 retains your personal data only for as long as is necessary for the purposes for which it was collected. Account data is retained for the duration of your account's active status and for a reasonable period thereafter to facilitate dispute resolution, respond to regulatory inquiries, and fulfil any remaining financial obligations. Transaction records and KYC documents may be retained for longer periods where required by applicable law or internal financial monitoring requirements.
When your personal data is no longer required, b2999 will securely delete or anonymise it in accordance with our internal data disposal procedures. If you request account closure, b2999 will begin the data deletion process within a reasonable timeframe, subject to any legal retention obligations that may apply to your account data at the time of closure.
7. Your Rights
As a b2999 user, you have the following rights with respect to your personal data. To exercise any of these rights, please contact b2999 at [email protected]. We will respond to all valid requests within a reasonable timeframe.
- Right of access: you may request a copy of the personal data b2999 holds about you at any time.
- Right to rectification: if any personal data held about you is inaccurate or incomplete, you may request that it be corrected or updated.
- Right to erasure: you may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention requirements.
- Right to withdraw consent: where b2999 processes your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
- Right to object: you may object to b2999 processing your personal data for direct marketing purposes. Upon receiving a valid objection, b2999 will cease processing your data for that purpose promptly.
b2999 will not discriminate against any player who exercises their data rights. Exercising your rights will not affect your ability to access the b2999 platform or any of its services, provided that your account remains in good standing.
8. Children's Privacy
b2999 is strictly an adult platform. The minimum age to register and use any b2999 service is 21 years. b2999 does not knowingly collect personal data from any person under the age of 21. If b2999 becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted promptly and the associated account will be closed. If you believe that a minor has created a b2999 account, please notify us immediately at [email protected].
9. Changes to This Privacy Policy
b2999 reserves the right to update or amend this Privacy Policy at any time. When changes are made, the revised Policy will be published on this page with an updated effective date. Your continued use of the b2999 platform following the publication of any revision constitutes your acceptance of the updated Policy. We encourage you to review this page periodically to stay informed of how b2999 handles your personal data.
Where changes to this Policy are material — for example, where b2999 begins processing your personal data for a new purpose not previously disclosed — b2999 will make reasonable efforts to notify active account holders via on-site notification or via the mobile number on file before the change takes effect.
10. Contact and Data Enquiries
If you have any questions, concerns, or requests relating to this Privacy Policy or the way b2999 handles your personal data, please contact our support team by email. All data-related enquiries are handled by b2999's support team, who will respond within a reasonable timeframe. Our support team is available 24 hours a day, 7 days a week, including Bangladeshi public holidays.
Email: [email protected] (plain text — not a clickable link). Please include your registered mobile number and a brief description of your enquiry so we can assist you as efficiently as possible.
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